Servicing and Preventative Maintenance
During servicing, our engineers will consult with the end-users to address points of attention and determine timescale of servicing for minimal downtime. The testing will include visual check of equipment, inspecting all components and replacing parts where necessary, calibrate and provide a detailed service report. Our engineers follow maintenance protocol procedures that are written and approved by the manufacturer, using regularly calibrated equipment.
In the event of an equipment failure, users are requested to contact our technical support team providing serial numbers and description of the problem. If the equipment needs inspection by one of our service engineers, we will schedule a site visit at your convenience, or provide instructions on sending it in for repair. Loan equipment is available for some of our product lines for the duration of the repair.